Effective Date: 11 June 2021
At Teemakers.in, customer satisfaction is our priority. We understand that issues may arise, and we are committed to resolving them fairly and transparently. Please review our Refund and Returns Policy below.
1. Replacement Policy
We offer a 7-day replacement policy for products with manufacturing defects.
To request a replacement:
- Notify us within 7 days of receiving the product by contacting us at [email protected] with the defect details and supporting photos.
- If eligible, we will replace the defective item at no extra cost.
2. Size Issues
If the product size does not fit:
- Customers may request a replacement for a different size.
- Shipping Costs: Customers are responsible for covering the shipping charges for size exchanges.
- The product must be returned in its original, unused condition with all tags and packaging intact.
3. Conditions for Returns/Replacement
To be eligible for a return or replacement:
- The item must be unused, unwashed, and in the same condition as received.
- The product should be returned with its original packaging and tags.
- Items showing signs of use or damage (other than manufacturing defects) will not be accepted.
4. Non-Eligible Products
The following items are not eligible for returns or replacements:
- Products damaged due to improper use or care.
- Custom-printed or personalized items.
5. Return Process
To initiate a return:
- Email us at [email protected] with your order details, a description of the issue, and supporting images (if applicable).
- Once approved, we will provide an address for you to return the product.
- After inspecting the returned product, we will process the replacement or address any issues.
6. Refund Policy
- Refunds will be processed within 72 hours of receiving the returned item, provided the return is successful.
- Refunds are not applicable for size exchanges or replacements.
- Refunds are only processed if a replacement is not feasible due to stock unavailability or other valid reasons.
7. Shipping for Returns
Customers are responsible for arranging the return shipment unless the product has a manufacturing defect.
- We recommend using a trackable shipping method to avoid delays or losses during transit.
8. Contact Us
For any questions or assistance regarding returns, replacements, or refunds, please contact us at:
- Email: [email protected]
- Website: www.teemakers.in
By making a purchase at Teemakers.in, you agree to this Refund and Returns Policy.
Thank you for shopping with us!